Privacy Policy

At Pulsaï, protecting your personal data is a priority. This policy sets out the information we collect, how we use it, and the rights you have.

Who is responsible for your data?

Pulsaï SARL is responsible for processing your personal data collected on this website.

What data do we collect?

To process your order or send you our newsletter, we need certain information: surname, first name, email address, postal address, payment details, and a description of the product ordered. You may also provide us with additional information by contacting us directly.

Why do we collect this data?

  • To process your order
  • To provide customer service and resolve any disputes
  • To send you our newsletter, if you have explicitly consented to this (you may withdraw this consent at any time)
  • To meet our legal and tax obligations

Who do we share your data with?

We only share your personal information in a limited number of cases:

  • Service providers: our payment solution (PayPal / PrestaShop Checkout), our delivery providers (Colissimo, Mondial Relay, Shop2Shop), and our hosting provider (Xtek IT.Management), who only have access to the data strictly necessary for the performance of their services.
  • Transfer of business: in the event of a sale or merger of our company, solely to the extent permitted by law.
  • Legal obligations: if required to do so by law or by a competent authority (legal proceedings, combating fraud, protecting our rights or those of our customers).

How long do we retain your data?

  • Data relating to your orders is retained for 10 years, in accordance with legal and tax obligations regarding the retention of accounting records.
  • Data relating to your customer account or the newsletter is retained for 3 years from your last contact with us, after which it is deleted or anonymised, unless otherwise required by law.

Your rights

If you are resident in the European Union, you have the following rights regarding your personal data:

  • To access your data and receive a copy of it
  • Torectify or delete your data
  • Torestrict or object to the processing of your data
  • To receive your data in a reusable format (portability)
  • Withdraw your consent at any time, particularly for the newsletter
  • Lodge a complaint with the CNIL (www.cnil.fr) if you feel that your rights have not been respected

From your customer account, you can directly view, export or request the deletion of your personal data. For any other enquiries, please contact us at info@pulsai.com or Pulsaï, 29 route d’Andard, Brain-sur-l’Authion, 49800 Loire-Authion

Cookies

Our website uses cookies that are necessary for it to function (shopping basket, login) as well as, where applicable, audience measurement or marketing cookies, subject to your consent. To find out more and manage your preferences, please see our Cookie Policy.