Be assured that we do our best to send your order as soon as possible. Generally, it is shipped within 2-3 days after receipt of payment. Most of our creations are in fact personalised with the greatest care and this takes time...
We propose 2 ways to ship your order:
- the Mondial Relay network: we prefer this service because of its low transport costs and you can collect your parcel from a shop near you at a time that suits you best. Countries with delivery to Mondial Relay parcelshops: France, Belgium, Luxembourg, the Netherlands, Spain and Portugal.
If you live in one of the following countries, home delivery via the Mondial Relay network may be proposed to you: Germany, Belgium, Luxembourg, Netherlands, Spain, Italy, Portugal, Austria.
- La Poste: this is a home delivery with a simple delivery in your letterbox. This carrier is used for home delivery in all European countries.
A parcel number is sent to you by e-mail as soon as your parcel is dispatched so that you can follow its progress.
If you have opted for delivery to a Mondial Relay parcelshop: when your parcel arrives at the chosen parcelshop, you will receive an email to inform you. You then have 14 days to collect the parcel. If you don' do it in time, your parcel will automatically be returned to us and you will have to pay the transport costs again to be able to get it.
The shipping costs include the preparation and packaging costs as well as the postage costs. The preparation fee is fixed, while the shipping fee varies according to the total weight of the package.
N.B.: we use recycled packaging and padding materials in order to protect our environment. But don't worry: your order will be perfectly protected during transport.
We are at your disposal if you have any further questions: firstname.lastname@example.org